SHIPPING & RETURNS

SHIPPING POLICY

At Coco Luxe Co. we are committed to ensuring that your orders are delivered promptly and safely. Please read our shipping policy carefully to understand our procedures and guidelines.

Processing Time:

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has been shipped.

Shipping Rates & Delivery Times:

Shipping rates are calculated at checkout based on your location and the shipping method selected.
Standard shipping typically takes 3-7 business days, depending on your location. Expedited options may be available for an additional cost.
Delivery times may vary due to unforeseen circumstances, including delays caused by carriers or holidays.

Shipping Confirmation & Tracking:

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment.

Shipping Destinations:

We currently ship domestically. Please note that international shipping may take longer, and customs fees or import duties may apply.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please contact the shipping carrier for assistance in locating your package.

Damaged or Faulty Items:

If your package arrives damaged due to shipping, please contact us within 2 days of delivery with photos of the damaged product and packaging. We will arrange for a return and issue a replacement or refund based on our review.

Address Accuracy:

Please ensure your shipping address is correct when placing your order. We are not responsible for undeliverable packages due to incorrect or incomplete addresses. If a package is returned to us, additional shipping fees may apply.

If you have any questions or concerns about your shipment, feel free to contact our customer support team at hello@cocoluxeco.com.au

We appreciate your business and strive to provide you with a seamless shopping experience. Thank you for choosing Coco Luxe Co.!

RETURN & EXCHANGE POLICY

We do not offer refunds for change of mind purchases. However, if a product is found to be faulty or if the package arrives damaged due to shipping, it may be returned for a thorough assessment. In such cases, the cost of returning the product will be the responsibility of the customer. Once the product is reviewed, a refund or replacement may be issued based on the findings. If the product is confirmed to be faulty or damaged during shipping, we will take the necessary steps to resolve the issue, including offering a replacement or a full refund. Please note that all refunds are subject to the outcome of the assessment process.